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The Senior Director, Commercial Development is responsible for revenue growth, company financial health and relationship strength with customers. The Vice President, Commercial Development will work in partnership with their customer solutions counterpart to increase penetration into existing customer accounts. The Senior Director Commercial Development will also be responsible for prospecting and growing Knipper’s market penetration in new accounts. The Senior Director, Commercial Development establishes and maintains key relationships within each of the assigned accounts as well as new accounts above the level of day-to-day contact, up to and including C/executive management.
The appropriate candidate will have experience in specialty pharmacy, pharmacy HUB and/or pharmacy benefit management.
POSITION RESPONSIBILITIES:
• Achieve all revenue targets for growth collectively as well as by service line and by customer type (new vs. existing).
• Act as a subject matter expert in area of Specialty Pharmacy to partner with other commercial development resources to win business.
• Identify market and customer specific needs and work to develop solutions to meet those needs.
• Provide expertise on solution expansion/development, packaging and rollout, to include pricing, profitability, and positioning.
• Accurate and timely contracting of new business.
• Actively engage in industry tradeshows, conferences and networking events to generate relationships and opportunities.
• Ensure account strategies align with the organization’s goals.
• Develop and implement account penetration plans for both new and existing clients.
• Participate in client meetings as required to help improve client relationship as well as business development.
• Develop and maintain relationships with key decision makers in client organization.
• Consult with assigned client’s key decision makers on business strategies that improve overall ROI.
• Ensure all parties within Knipper having the proper knowledge and expectations of the client’s needs as well as their account strategy.
• Represent client perspective and business goals to promote product and solution innovation and in turn, impact organizational decisions.
• Collaborate with VP, Commercial Development on projects or clients that are nuanced.
REQUIRED EDUCATION AND EXPERIENCE:
• 5-7 years experience related to specialty pharmacy, pharmacy HUBs and/or pharmacy benefit management
• BA/BS or equivalent experience.
• Minimum 7 years of experience in a client services/ sales role.
• Minimum 7 years of experience in the life sciences industry.
• Experience leading sales demonstrations, presentations to existing or potential clients.
• Proven history of sales/ revenue generation.
• Proven history of new client acquisition.
• Excellent written and verbal communication skills.
• Excellent collaboration in a team environment.
• Deep network of current industry contacts.
• Highly skilled in negotiating multimillion dollar contracts.
KNOWLEDGE, SKILLS & ABILITIES:
• Ability to effectively balance and manage internal and client expectations.
• Strong overall business knowledge specific to strategic planning, sales, and financial abilities.
• Detailed knowledge of life sciences industry with focus on pharmacy and specialty pharmacy.
• Excellent presentation skills.
• Advanced skill in business consulting and management.
• Skilled in Microsoft Office programs.
• Skilled in troubleshooting and problem solving.
• Ability to accurately perform steps and follow processes related to proposal generation and statements of work.
• Ability to design solutions to meet customer needs.
• Ability to identify process enhancement opportunities, training needs, and client challenges.
• Ability to adjust leadership and communication style to motivate diverse groups to achieve extraordinary results.
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