Product Analyst

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The Product Analyst position serves as a Subject Matter Expert (SME) for the organization’s sampling applications and associated Lines of Service (LOS). This role supports Product Management, Commercial Development, and Client-facing teams by providing detailed product knowledge, requirements analysis, and software solution support. The Product Analyst plays a critical role in translating business and client needs into clear product requirements, supporting product delivery, and ensuring alignment between product capabilities, operational execution, and client expectations.

Remote work schedule – Full time remote position, with the need to travel as needed based on client or business needs (under 25%)

• Maintain product documentation
• Product & Domain Expertise: Serve as the SME for sampling applications and LOS offerings. Maintain deep knowledge of product functionality, work-flows, integrations, data, compliance requirements, and operational dependencies. Act as an escalation point for product-related questions, issues, and decision support.
• Product Lifecycle Support: Support all phases of the product lifecycle including ideation, discovery, definition, development, launch, and post-launch optimization. Assist Product Managers with roadmap planning, feature prioritizing, and life-cycle management activities.
• Agile Product Delivery: Actively participate in agile ceremonies including backlog grooming, sprint planning, stand-ups, sprint reviews, and retrospectives. Support the creation, refinement, and prioritizing of epics, features, and user stories with clear acceptance criteria.
• Requirements & Analysis: Gather, analyze, and document business, operational, regulatory, and client requirements. Translate complex needs into detailed functional requirements and user stories that are consumable by technical and delivery teams.
• Stakeholder Collaboration: Partner closely with Product Management, Technology, Operations, Compliance, Quality, Commercial Development, and Client Services teams to ensure shared understanding and alignment throughout delivery.
• Testing & Validation: Support user acceptance testing (UAT) planning and execution. Validate delivered solutions against requirements and acceptance criteria to ensure quality, usability, and regulatory compliance.
• Commercial & Client Support: Support Commercial Development and Sales teams during client meetings, RFP responses, and solution design activities. Participate in client-facing discussions to explain product capabilities, work-flows, and value propositions.
• Launch & Enablement: Support product and feature launches by assisting with internal enablement, training materials, release documentation, and client communications.
• Continuous Improvement: Analyze product performance, client feedback, and operational metrics to identify enhancement opportunities. Recommend product, process, or work-flow improvements to optimize value delivery.
• Documentation & Knowledge Management: Create and maintain product documentation including work-flows, process maps, requirements artifacts, and reference materials for internal and client-facing use.

The above duties are meant to be representative of the position and not all-inclusive.

Education/Training: Bachelor’s degree in Business, Information Systems, Health-care, or a related field, or equivalent experience

Related Experience: Minimum of 3–5 years of experience in a Product Analyst, Business Analyst, or similar role supporting software applications, preferably within health-care, pharmaceutical services, or regulated environments.

Knowledge, Skills & Abilities:

• Excellent communication skills and collaboration skills to work effectively across multiple disciplines with the ability to explain complex data concepts to non-technical stakeholders.
• Demonstrated attention to detail. High level of accuracy and attention to detail in documentation activities.
• Knowledge and understanding of the Prescription Drug Marketing Act (PDMA) preferred.

PHYSICAL DEMANDS:

• Ability to work for extended periods at a computer workstation and use office equipment
• Ability to participate in meetings, both in-person and virtually, which may require sitting or standing for extended periods
• Visual acuity sufficient for reading and reviewing detailed reports and documentation
• May involve occasional travel

Remote work schedule – Full time remote position, with the need to travel as needed based on client or business needs ( under 25%)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.