Engagement Specialist

The Engagement Specialist will be directly involved in developing and analyzing workflows for new client launches and existing program optimization. The Specialist will be responsible for ensuring business rules reflect customer’s needs and aligns with system functionality.  The Specialist is a core team member responsible for routinely communicating with customers and internal stakeholders.  In this role, the analyst should have an analytical mind and a strong business acumen. Critical thinking skills and attention to detail are essential.

• Document, model, and update program architecture in tabular format to support internal labor and forecasting, in collaboration with internal department leaders, and internal subject matter experts.
• Creates client service program operational process flows that graphically represent the program’s processing workflow.
• Collaborates with client stakeholders, internal department leaders, and internal subject matter experts, to draft and create client service program business rules.
• Analyzes workflows to identify areas of improvement to develop and recommend process improvements, functionality changes, and upgrades in systems as needed.
• Assists Project Managers with program setup by determining the correct operational flow and responsibility assignment within the organization for existing client base, and new client accounts.
• Assures all required standard system configuration documents accurately reflect client requirements, in business rules and standard intake documents, are provided to the correct internal stakeholders for workflow setup by documented deliverable dates.
• Interacts with multiple departments to maintain efficient processes and implement new services.
• Provide insight to departments regarding the design and development of technical requirements.

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS:

• BS degree required
• Skilled in Microsoft Office Suite
• Previous pharmacy/pharmaceutical experience preferred
• 3 years experience in healthcare

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent verbal and written communication skills
• Excellent communication skills including but not limited to documentation, presentation, and meeting facilitation.
• Excellent interpersonal skills
• Excellent organization skills and detail oriented
• Excellent analytical and problem-solving skills
• Excellent technical skills to include Microsoft Office (Word, Excel, Visio, PowerPoint and Outlook)
• Experience executing multi-faceted programs and meeting client deliverables.
• Experience within the pharmaceutical industry, client management and/or customer service.
• Works efficiently under pressure.

PHYSICAL DEMANDS:

• Location of job activities 100% inside, full-remote eligible
• Noise and/or vibrations exposure
• Stand and sit for prolonged periods of time
• Occasionally lift, carry, and move up to 20 pounds

TRAVEL & AVAILABILITY REQUIREMENTS:

• 0-20% travel

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.