Pharmacy Compliance Manager

The Pharmacy Compliance Manager plays a key role in maintaining the integrity, accountability, and compliance posture of the organization. This position serves as the primary lead for Accreditation, Board of Pharmacy, and client audit readiness, The Compliance Manager is responsible for ensuring that all compliance issues, investigations, and corrective actions are documented, tracked, and closed effectively, and that CPS remains fully compliant with HIPAA, NABP, ACHC, DEA, and applicable state and federal pharmacy regulations.

The position reports to the Vice President, Pharmacy Compliance and partners closely with Operations, Quality, and Legal teams.

Compliance Program Support

• Support the execution of the Pharmacy Compliance Program, including education, monitoring, and reporting activities.
• Prepare and present quarterly compliance metrics, CAPA summaries, and privacy updates to the Compliance Committee.
• Assist with policy development, updates, and integration into the Knipper Health corporate compliance framework.
• Assist with development and execution of internal auditing procedures.
• Contribute to audit readiness by maintaining organized, current evidence files for compliance and privacy controls.
• Participate in internal and client audits; provide documentation and corrective follow-up.
• Coordinate compliance training for employees and contractors related to HIPAA, CAPA, and corporate conduct.

Accreditation, Regulatory, Client Compliance Management

• Serve as the Accreditation Lead for ACHC, NABP, and other certification and regulatory bodies relevant to pharmacy operations.
• Maintain current knowledge of all accreditation standards and regulatory updates impacting pharmacy operations.
• Lead all reaccreditation and audit readiness activities, including documentation review, evidence collection, and staff preparation.
• Maintain a master library of accreditation policies, procedures, and evidence documents.
• Collaborate with Quality and Operations to close accreditation-related CAPAs or deficiencies.
• Ensure ongoing compliance with all accreditation standards through continuous monitoring, periodic internal audits, and staff education.
• Act as the primary liaison to accrediting bodies, external auditors, and regulatory agencies.
• Coordinate accreditation committee meetings and maintain minutes and corrective action logs.

The above duties are meant to be representative of the position and not all-inclusive.

MINMUM REQUIREMENTS:

• Pharm D or Bachelor of Science Degree in pharmacy
• Two (2) years of Pharmacist experience
• Current unrestricted license to practice pharmacy in good standing by the required state(s) board(s) of pharmacy.
• Ability to acquire other licenses as needed.

• Minimum 5 years of experience in compliance, quality assurance, or regulatory affairs within a specialty or mail-order pharmacy environment.
• Demonstrated experience leading accreditation/compliance programs.
• Working knowledge of HIPAA Privacy & Security, NABP, ACHC, DEA, and 21 CFR Part 11.
• Strong analytical and documentation skills with attention to detail and deadlines.
• Proficient with compliance or QMS platforms (e.g., Trackwise, MasterControl, ZenQMS, or equivalent).
• Ability to communicate effectively across clinical, operational, and executive teams.
• Prior experience presenting to compliance committees or regulatory inspectors preferred.

• Proficient in the area of clinical interpretation; drug-drug, drug-disease, drug-food interaction and allergies
• HIPAA, Fraud Waste and Abuse and Confidentiality training
• Demonstrated knowledge of regimens, products, medication, and supplies
• Demonstrated experience providing exceptional customer service

PREFERRED EDUCATION AND EXPERIENCE:

• Previous experience in applicable pharmacy practice area
• Understanding or knowledge of medication claims processing systems and/or medical information systems
• Unrestricted multiple state pharmacist licenses, a plus.

KNOWLEDGE, SKILLS & ABILITIES:

• Integrity & Accountability: Models ethical conduct and reinforces compliance culture.
• Critical Thinking: Skilled in analyzing root causes, patterns, and systemic risks.
• Leadership & Collaboration: Partners cross-functionally to drive sustainable improvements.
• Technical Proficiency: Demonstrated understanding of pharmacy operations, data protection, and regulatory standards.
• Communication: Clear, concise, and confident in reporting findings and recommendations.

• Excellent written and verbal communication skills
• Excellent analytical, problem solving and decision-making skills
• Computer skills including Microsoft Office products
• Ability to accept changing workflows and unexpected demands
• Ability to work under pressure and appropriately prioritize responsibilities
• Ability to work independently with minimal supervision
• Ability to work in a team-oriented environment and develop collaborative working relationships
• Ability to enter data and retrieve patient information
• Ability to present information clearly and professionally to varying levels of individuals throughout the patient care process

PHYSICAL DEMANDS:

• Location of job activities 100% inside
• Noise and/or vibrations exposure
• Reaching (overhead), handling, and feeling
• Stand and sit for prolonged periods of time
• Extensive manual dexterity (keyboarding, mouse, phone)
• Use of phone for communication
• Ability to travel out of state 25%
• Lift, carry, and move up to 20 pounds

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.