Business Process Analyst

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The Business Process Analyst will conduct data analysis to improve our pharmacy operations, which is the optimization of our facility and capabilities, including pharmacy fulfillment center, and patient script processing, as well as the transportation and communications links between them. The main goal of the job is to help our company to increase efficiency and reduce costs, while exceeding client KPI expectations. This role will be directly involved in developing, monitoring, and analyzing integrations and solutions between applicable platforms for new client service launches, existing program optimization, and overall implementation of continuous improvement initiatives. In this role, the analyst should have an analytical mind and a strong business acumen. Critical thinking skills and attention to detail are essential.

• Document, model, and update program architecture in tabular format to support internal labor and forecasting, in collaboration with internal department leaders, and internal subject matter experts.
• Documents key program architecture and functionality requirements during the development or assessment of client service programs.
• Creates client service program operational process flows that graphically represent the program’s processing workflow.
• Collaborates with client stakeholders, internal department leaders, and internal subject matter experts, to draft and create client service program business rules.
• Analyzes data to identify areas of improvement to develop and recommend process improvements, functionality changes, and upgrades in systems as needed.
• Assists Project Managers with program setup by determining the correct operational flow and responsibility assignment within the organization for existing client base, and new client accounts.
• Assures all required standard system configuration documents accurately reflect client requirements, in business rules and standard intake documents, are provided to the correct internal stakeholders for workflow setup by documented deliverable dates.
• Interacts with all members of all functional areas to maintain efficient processes and implement new services.
• Develop strategies, policies, or procedures for introducing, evaluating, or modifying information technology developments applied to operation systems.
• Participate in the design and development of technical requirements for the application/solution.
• Serve as a staff resource and mentor regarding understanding of system architectures.
• Collaborate inter-departmentally and continuously advocating on behalf of the business unit.
• Facilitates the development of test plans and perform testing for all interface projects.

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS:

• BS/BA in Logistics, Business Analytics, Mathematics, or a related field and/or equivalent experience
• Skilled in database program, in Microsoft Office Suite.
• Previous pharmacy/pharmaceutical experience a plus.
• 3 years experience with mail order pharmacy or other drug supply distribution business and fulfillment knowledge is critical.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent verbal and written communication skills
• Excellent communication skills including but not limited to documentation, presentation, and training meeting facilitation.
• Excellent interpersonal skills
• Excellent organization skills and detail oriented
• Excellent analytical and problem-solving skills
• Excellent technical skills to include Microsoft Office (Word, Excel, Visio, PowerPoint and Outlook)
• Experience executing multi-faceted programs and meeting client deliverables.
• Experience within the pharmaceutical industry and client management or customer service is highly desirable.
• Understands how to document customer service goals and deviations from these goals on a regular basis.
• Has the ability to adequately act as a liaison between vendors, customers, as well as internal departments.
• Works efficiently under pressure.

PHYSICAL DEMANDS:

• Location of job activities 100% inside, full-remote eligible
• Noise and/or vibrations exposure
• Stand and sit for prolonged periods of time
• Occasionally lift, carry, and move up to 20 pounds

TRAVEL & AVAILABILITY REQUIREMENTS:

• 0-20% travel

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knipper Health is an equal opportunity employer