Fulfillment Lead, Pharmacy

YOUR PASSION, ACTIONS & FOCUS is our Strength

Become one of our Contributors

Join the KnipperHEALTH Team!

POSITION SUMMARY:

The Fulfillment Lead, Pharmacy, would have the responsibility to monitor team activity and effectiveness, manage workflow on the fulfillment floor as unexpected increases/decreases in volumes dictate, assist in managing inventory, handle escalations, incident reporting, expedite tickets issued by the teams and assist in the setup of new initiatives and program launches for KnippeRx.

• Lead Tech shifts are
  • 7:00 am to 3:30 pm
    • or
  • 10:30 am to 7:00 pm

KEY AREAS OF RESPONSIBILITY:

• Demonstrate proficiency at all pharmacy technician activities in the fulfillment area.
• Participate in training, daily monitoring, coaching and communication to team members.
• Motivate and encourage contributors through positive communication and feedback.
• Maintain a safe distribution/production environment.
• Responsible for performing in-process inspections to ensure order accuracy on packing lines.
• Ensure equipment is utilized as intended by the manufacturer with all guards and safety devices in place. 
• Assist and provide guidance to staff for handling fulfillment and shipping order escalations.
• Provide administrative support to the pharmacists and/or support staff relative to department.
• Ensure all cold chain inventory is stored upon receipt, with verification of receipt and counts completed.
• Troubleshoot problems until resolved, escalating when needed and providing continuous communication of obstacles or needs related to fulfillment.
• Ensure compliance with applicable regulations, KnippeRx Standard Operating Procedures, OSHA, Boards of Pharmacy, and industry best practices.
• Accurately report on the consumption of resources (labor, materials, inventory, equipment, postage, etc.…)
• Participate in all training and process improvement initiatives.
• Responsible for appropriate escalation of any incidents related to inventory or quality.
• Obtain proficiency with pharmacy management and shipping software processes and functions.
• Effective written and oral communication across multiple departments.

The above duties are meant to be representative of the position and not all-inclusive.

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma
• Pharmacy Technician license from the State of Indiana is required.
• At least 2 years’ experience in a high-volume pharmacy setting
• Prior experience in training, lead roles, or supervisory experience is highly desirable.
• Experience with HIPAA, PDMA, cGMP adverse events preferred.

• Ability to read, write, speak, and understand the English language.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent written and verbal communication skills.
• Excellent analytical, problem solving and decision-making skills.
• Ability to accept changing workflows and unexpected demands requiring flexibility.
• Ability to work under pressure and appropriately prioritize responsibilities.
• Ability to work independently with minimal supervision.
• Ability to develop collaborative working relationships.

• Ability to prepare and write investigational reports for management review.
• Working knowledge of current including Good Documentation Practices, and Good Distribution Practices.
• Thorough understanding of the State of Indiana Board of Pharmacy Regulations.
• Ability to manage data in spreadsheets, give effective feedback, utilize project management techniques.
• Able to use Microsoft Excel and Word at the following levels:

• Basic Level: This level of skills is sufficient to perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports. A person with this level of skills can use basic formatting, editing, printing functions, and understands the document page setup.
• Proficient in use of computers and ability to learn internal software programs.
• Ability to use a calculator to perform basic math functions and understands the concept of same including: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; compute ratio, rate and percent.
• Able to control one's own time and that of their direct reports; seeks agreement on resource allocation taking into account all stake holders; demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and/or create efficiencies.

PHYSICAL REQUIREMENTS:

• Location of job activities 100% inside
• Noise and/or vibrations exposure
• Stand and sit for prolonged periods of time.
• Occasional bending or stooping
• Frequently required to reach with hands and arms.
• Frequently lift and/or move objects up to 25 pounds.
• Occasionally lift and/or move objects up to 35 pounds.

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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