Manager, Pharmacy Fulfillment Operations

Responsible for the effective management of all pharmacy fulfillment operations, from order planning to shipping, and leadership of all personnel in supporting roles.  Duties include the oversight of all inventory management, kitting, shipments, and dispensing for cold chain, prescription and non-prescription products including controlled substances. Requires ability to forecast and prioritize daily workload and personnel, and to strategize with the management team when necessary to ensure all client service level agreements are met. The Operations Manager has a quality mindset to ensure order accuracy and adherence to company SOP’s as well as pharmacy laws and regulations.  Logistics experience is necessary for success with the ability to interpret performance metrics to meet company goals and to drive improvements.  

• Oversee day-to-day activities for all fulfillment operations in a mail order pharmacy environment.
• Oversee order scheduling activities to optimize throughput and meet service level agreements.
• Oversee inventory management activities to include forecasting, ordering, and reconciliation.
• Oversee fulfillment operations to ensure compliance with security protocols and zero inventory loss.
• Oversee that professional pharmacy functions are being completed consistent with regulatory compliance including cGMP requirements.
• Work collaboratively with business partners including Pharmacist in Charge, Client Services, Warehouse and 3PL operation, front end and central fill operations.
• Daily interaction with Warehouse Management System, Pharmacy Management System, and Microsoft Office.
• Maintain on-going, timely, and professional communication with supporting personnel in the facility
• Ensure all direct reports have clearly defined roles and responsibilities and monitor performance.
• Mentor employees to ensure knowledge transfer and professional growth.
• Coach employees for performance improvement.
• Responsible for reviewing operational metrics to evaluate the effectiveness of daily operations, and to implement subsequent logistical improvements.
• Identifies areas for improvements, innovates and initiates change to department processes and procedures.
• Maintain a safe working environment for all associates.
• Models leadership by example; demonstrating CHART (Caring, Honesty, Accountability, Respect & Trust) principles in interactions with Knipper personnel, vendors and customers.

The above duties are meant to be representative of the position and not all-inclusive.

POSITION RESPONSIBILITIES:

• Will carry out management responsibilities in accordance with the company’s policies and applicable laws.
• Responsibilities include: interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; motivating, developing and disciplining employees; addressing complaints and resolving conflicts.
• Responsible for communicating company vision and objectives in order to drive desired changes.

MINIMUM JOB REQUIREMENTS:

• Bachelor’s Degree in business, and/or equivalent combination of education and experience managing fulfillment operations, preferably in a cGMP, high-volume mail order pharmacy, or 3PL environment
• Five (5) years of progressive experience in fulfillment environment.
• Three (3) years of experience as a people leader

• Ability to read, write, speak and understand the English language.
• Technician, Tech in Training, or Pharmacist license in state of operation, i.e. Indiana or Florida

PREFERRED EDUCATION AND EXPERIENCE:

• Previous experience in applicable pharmacy practice area
• Previous HIPAA, Fraud Waste and Abuse and Confidentiality training
• Previous experience in high-volume fulfillment operations including automation

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent leadership and management skills
• Excellent written and verbal communication skills
• Excellent analytical, problem solving and decision making skills
• Strong computer skills including Microsoft Office products
• Ability to accept changing workflows and unexpected demands requiring flexibility
• Ability to work under pressure and appropriately prioritize responsibilities
• Ability to work independently with minimal supervision
• Ability to develop collaborative working relationships

PHYSICAL DEMANDS:

• Location of job activities 100% inside
• Noise and/or vibrations exposure
• Reaching (overhead), handling, and feeling
• Stand and sit for prolonged periods of time
• Lift, carry, and move up to 50 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.