Chargeback Analyst - Pharmaceutical Industry

Chargeback Analyst will play a key role in managing and resolving customer chargebacks and deductions in a high-volume pharmaceutical 3PL distribution environment.  This role is critical in maintaining the integrity of revenue reporting and ensuring timely recovery or resolution of disputed amounts.  This role requires strong analytical skills, has experience with trade promotions, distributor claims, pricing discrepancies, and ERP systems in pharmaceutical industry, and can collaborate cross-functionally to resolve complex issues. 

• Review and analyze chargebacks, deductions, and customer claims related to pricing, freight, shortages, and promotional allowance.
• Reconcile chargeback data with internal records and contracts to validate or dispute claims.
• Collaborate with customer service and internal teams to research and resolve discrepancies.
• Communicate directly with external customers and clients to obtain documentation to clarify claim details.
• Maintain accurate documentation of all deductions, resolutions, and communications. 
• Identify trends and recurring issues in chargebacks and make recommendations for process improvements. 
• Assisting in month-end close by providing chargeback accruals, reconciliations, and reporting.
• Support audits and internal reviews by preparing detailed reports and documentation. 
• Participating in month-end closing processes and reconciling accounts.
• Contribute to cross-functional efforts to enhance pricing accuracy and deduction prevention.
• Ensure compliance with company policies, contracts, and industry regulations

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS:

• Bachelor’s degree in business, finance, or related field or equivalent combination of education and experience

• Two years of experience in chargebacks, deductions, or AR within a distribution environment.
• Familiarity with trade promotions, distributor pricing agreements, and customer compliance programs in the pharmaceutical industry
• Proficiency in ERP software (e.g., Oracle, NetSuite, D365)
• Proficiency in chargeback software (e.g., Relasoft, Model N)
• Excellent communication and interpersonal skills with internal and external customers
• Strong analytical and problem solving skills with attention to detail
• Ability to manage multiple priorities and work independently in a fast-paced setting

KNOWLEDGE, SKILLS & ABILITIES:

• Experience with chargeback portals or third-party claim platforms
• Knowledge of EDI systems and customer compliance requirements

• Familiarity with pricing logic and revenue leakage analysis
• Continuous improvement mindset and experience with process automation and reporting tools.
• Strong time management, organizational skills, initiative, professional demeanor, and positive attitude.
• Ability to work independently and meet timelines
• Ability to promote a positive team environment.

PHYSICAL DEMANDS:

• Location of job activities 100% inside
• Extensive manual dexterity (keyboarding, mouse, phone)
• Use of phone for communication
• Sit for prolonged periods of time.
• Occasionally stoop, kneel, and crouch
• Occasionally lift, carry, and move up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.