Returns Associate 7:30-4:00

POSITION SUMMARY:

The Returns Associate processes returned goods delivered to the company warehouse facilities according to the Standard Operating Procedures (SOPs) and Operations Work Instructions.

SHIFT: 7:30 am - 4:00 pm

J. Knipper and Company is an Equal Opportunity Employer

POSITION RESPONSIBILITIES:

• Receive and process client returns daily using associated databases.
• Sort returns from small package carriers and large full case returns from client representatives.
• Verify contents of all returns.
• Maintain all locations zoned for the storage of returned goods in accordance with the current Good Manufacturing Practices (cGMP) and Company SOPs.
• Communicate to internal clients (e.g. Professional Services and Sample Accountability) via telephone and email.
• Perform reconciliations.
• Enter transactions into current WMS application (Manhattan Scale) and Order Management System.
• Maintains a safe and clean work environment at all times in accordance with Company SOPs and reports unsafe and sanitation issues immediately to management.
• Operate equipment and systems as intended by the manufacturer.
• Maintain appropriate productivity levels to meet Service Level Agreements (SLAs).
• Comply with all applicable government regulations (e.g., OSHA), best practices, Company SOPs and cGMP.
• Participate in Instructor-led user trainings to include but not limited to: hands-on job training, Warehouse Management System navigation, and Company SOPs.
• Record billable hours/time utilizing the appropriate system of record.
• Assist other areas of the business (e.g., receiving, picking, packing, DEA, shipping, kitting, freezer/refrigeration), as directed by management.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• One (1) year of experience in a warehouse environment or equivalent amount of training / education

PREFERRED EDUCATION AND EXPERIENCE:

• Forklift operation
• Use of RF equipment

KNOWLEDGE, SKILLS & ABILITIES:

• Strong verbal and written communication skills
• Strong interpersonal skills
• Basic mathematical aptitude (counting, adding, subtracting, multiplying, etc.)
• Ability to navigate computer systems
• Ability to use Outlook / Excel (viewing and printing)
• Ability to follow established process flows

PHYSICAL REQUIREMENTS:

• Location of job activities 100% inside
• Noise and/or vibrations exposure
• Frequently reach (overhead), handle, and feel with hands and arms
• Stand and sit for prolonged periods of time
• Frequently stoop, kneel, and crouch
• Frequently lift, carry, and move up to 35 pounds
• Occasionally lift, carry and move up to 60 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.