Manager, Operations 3PL

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The Manager, Operations, 3PL role is responsible for the effective management and leadership of a cGMP warehouse operation, and the personnel in supporting roles. This includes all aspects of the warehouse operation; receiving, storage, picking, inventory control, shipping and product returns and includes products classified as controlled substances, temperature sensitive and hazmat.   Prioritize the daily workload to ensure effective use of resources, with a focus on inventory accuracy, cGMP’s, Standard Operating Procedures, Client Specific Business Rules, safety, and operating metrics.  Support internal and external clients.

Must be available to work the hours of 8:00am ET-5pm ET; Monday-Friday; based out of our Charlestown, Indiana location.

• Maintain a safe working environment for all associates.
• Maintain inventory accuracy levels at 99% or better.
• Ensure Warehouse resources are effectively deployed to meet fulfillment requirements for client service level agreements.
• Ensure all warehouse operations comply with security procedures in the facility.
• Ensure storage and staging areas are consistently maintained according to requirements in SOP’s and are organized, clean and accurately stored/staged.
• Drive continuous improvement process for inventory record accuracy throughout all operations.
• Ensure proper coordination of incoming and outgoing materials to meet deadlines and delivery requirements.
• Ensure the timely and appropriate handling, recording and reconciliation of return shipments.
• Ensures all direct reports have clearly defined roles and responsibilities, monitors employee performance to ensure maximum utilization of resources.
• Identify areas for improvements and initiate changes to departmental processes and procedures.
• Promote cooperation, teamwork and open communication company-wide by supporting all internal customers.
• Maintains up-to-date and accurate departmental SOPs. Provides training and counseling to ensure SOPs are followed.
• Promote and model behavior that support company policy for business conduct; defined as CHART principles; Caring, Honesty, Accountability, Respect & Trust.

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS:

• Education/Training:  Four-year college degree and/or extensive experience managing a complex integrated materials handling environment, preferably in a pharmaceutical, or other cGMP warehouse environment.
• Business Experience:  Eight (8) years inventory/warehouse experience with three to five years of experience in warehouse environment.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong interpersonal skills
• Experience in WMS setup and system utilization – Manhattan SCALE experience a plus
• Excellent problem-solving skills
• Ability to “think” process flows is a plus in a regulated environment
• Multitask balancing objectives along with issue resolution and day to day activities
• Excellent communication skills including but not limited to documentation, presentation and facilitation skills
• Training and instructions

PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knipper Health is an equal opportunity employer.