Specialty Pharmacy Technician

Typical schedule will be within 8am to 8pm (Monday though Friday)

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Join the KnipperHEALTH Team!

KnipperHealth is a highly profitable, rapidly growing company that is competitively unique and nimble in service solutions. We offer incredibly competitive pay and benefits that start on your first day of employment.

• Things you can expect within your first 90 days:
• Zero time waiting for benefits
• Welcoming team with a great culture
• Classroom and on-the-job training
• 30/60/90 check-ins with leadership team
• Educational Assistance Opportunities
• Toll allowance for hourly positions 
• Interested in starting  a career in pharmacy with Knipper Health? Ask us about our company-sponsored Pharmacy Technician programs to become licensed in your state.

POSITION SUMMARY:

The Specialty Pharmacy Technician is responsible for the overall coordination and processing of patient medication orders, to include order intake within regulatory boundaries, customer service coordination, and pharmacy technician duties as defined by policy and regulation and while under the supervision of a pharmacist.

POSITION RESPONSIBILITIES:

• Working under the supervision of a pharmacist to provide patient care ensuring the shortest path to therapy by following both program and regulatory requirements.
• Demonstrates high customer service as a liaison between prescriber, pharmacy operations, and third-party insurance. Emphasis on prior authorization and medical necessity fulfillment along with other programs that may be available to assist patient care.
• Perform data entry of new and refill prescription orders routing to Pharmacist Verification and Fulfillment.
• Ensure compliance with state and federal regulations including but not limited to HIPAA compliance.
• Answer questions and requests with empathy, responding to and referring inquiries to the Pharmacist when necessary.
• Communicate as necessary with patients to determine general health status, medication compliance, medication and supply inventory, and overall coordination of care and service (custom assessment in software system) as applicable.
• Report Adverse Events (AE) and Product Quality Complaints (PQC) based on client requirements.
• Perform patient level benefits verifications as applicable for all pharmacy benefits plans.
• Complete prior authorization templates per payer requirements to ensure medication orders will be covered by insurance plans.
• Evaluate all completed prior authorizations to ensure that the appropriate information has been obtained to allow for reimbursement as well as compliance with applicable standards and regulations.
• Processing of prior authorization responses and submitting appeals if requested by patient/prescriber.
• Communicate as necessary with patients to determine general health status, medication compliance, medication and supply inventory, and overall coordination of care and service (custom assessment in software system) as applicable.
• Make outbound calls to prescribers, patients, and insurance companies.
• Perform all other duties as assigned.

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS:

• High School diploma or equivalent
• Three (3) year of previous specialty pharmacy technician experience
• One (1) year of experience providing customer service to internal and external customers, including meeting quality standards for services
• Registered and licensed pharmacy technician by the Kentucky Board of Pharmacy in good standing

PREFERRED EDUCATION AND EXPERIENCE:

• Completion of a pharmacy technician training program approved by the Indiana & Florida Board of Pharmacy
• Nationally certified through the PTCB or another approved certifying agency
• Knowledge of insurance procedures

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent customer service skills
• Excellent problem-solving skills
• Excellent organization skills and detail oriented
• Excellent typing / keyboarding skills
• Ability to learn from a variety of techniques
• Ability to accept ambiguity at times and apply decision making skills to determine course of action
• Ability to follow established process flows
• Ability to perform accurately and efficiently when inputting information into computer software
• Ability to effectively multi-task
• Strong computer skills including Microsoft Office products
• Basic math skills
• Strong understanding and practice of data entry, medical records, and dispensing systems and equipment
• Ability to possess and obtain knowledge of medication names – generic and trade
• Ability to recognize subtle differences in names and numbers
• Ability to work effectively in highly stressful situations, exhibiting flexibility in changing situations

PHYSICAL DEMANDS:

• Location of job activities 100% inside
• Noise and / or vibrations exposure
• Reaching (overhead), handling, and feeling
• Stand and sit for prolonged periods of time
• Lift, carry, and move up to 50 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.