Director, Training

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The Director, Training will direct the design, planning and implementation of training programs aligned with the objectives and strategy focused on business unit needs, customer/patient experience (CX/PX), and company systems. Collaborate with management teams to assess ongoing and future training and development needs as well as determine effectiveness of programs. Optimize the program delivery schedule resulting in trainee readiness within the time-frame needed. Oversee and establish relationships with functional management. Manage and develop training professionals

Role can be based out of our Louisville, Kentucky or Somerset, New Jersey corporate office.

Must be available to work on-site.

KEY RESPONSIBILITIES:

• With corporate Learning & Development strategic direction, ensure corporate alignment, and that corporate approach is embedded within functional training (i.e. values, continuous learning culture, consistent messaging, quality of programming, coordination of programming content, and scheduling).
• Develop and execute strategic plan utilizing multiple data points, both quantitative and qualitative, (performance, productivity, skills gap analyses, customer, and patient information, etc.) to meet the evolving training needs of the business, teams and individuals.
• Evaluate the results of training courses utilizing metrics and regular reporting always striving toward improved productivity and CX/PX.
• Collaborate with management teams to assess ongoing and future training and development needs. Understand company software training needs as well as, compliance and regulatory training needs.
• Develop engaging and effective group and individual learning courses with emphasis on teaching theories and fundamentals of customer/patient experience (CX/PX), account management, call center, pharmacy operations, various software, etc.

• Manage training budget and need for and effectiveness of vendors.
• Ensure the quality and consistency of instruction and classroom management.

• Recommend and implement new training techniques and suggest enhancements to existing training programs, as needed. Oversee learning activities, curriculum and resources.
• Provide engaging communications about program information to encourage participation and highlight the value and benefits of continuous learning.

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS:

Education/Training:

• Bachelor's degree in related field (Learning & Development, HR, Education, Organizational Effectiveness, etc.), strongly preferred.
• ATD, SHRM or related certification, a plus
• Pharmacy Technician License, a plus

Business Experience:

• 10 years of demonstrated success in managing and leading successful teams.
• 5+ years’ experience or demonstrated success with corporate and/or functional training focus. Client management, call center and/or pharmacy management, preferred.
• 5+ years of Instructional design experience with various content; Instructor Led, virtual, e-Learning, and on demand.
• 5+ years of Learning Management Systems (LMS) administration experience, strongly preferred
• Experience with the Board of Pharmacy, PDMA, FDA, a plus

KNOWLEDGE, SKILLS & ABILITIES:

• Strong knowledge of Microsoft Office (Word, Excel, and Power-Point)
• Demonstrated creativity, excellent presentation, writing, listening and organization skills.
• Excellent interpersonal skills required.
• Knowledge and experience with adult learning concepts, instructional design (ADDIE or SAM), curriculum development, compliance requirements
• Demonstrated ability to work effectively with diverse teams and individual learners.
• Cornerstone LMS experience, strongly preferred

PHYSICAL DEMANDS:

Required to talk or hear. Frequently stand, sit and reach with hands and arms, stoop, kneel, crouch. May occasionally lift and/or move up to 25 pounds.

Approximately 20% travel to company locations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knipper Health is an equal opportunity employer.