Returns Administrator

POSITION SUMMARY:

The Returns Administrator processes returned goods delivered to the company warehouse facilities according to the Standard Operating Procedures (SOPs) and Operations Work Instructions.

J. Knipper and Company is an Equal Opportunity Employer

SHIFT: 8:00-4:30

POSITION RESPONSIBILITIES:

• Receive and process client returns daily using associated databases.
• Sort returns from small package carriers and large full case returns from client representatives.
• Verify contents of all returns.
• Maintain all locations zoned for the storage of returned goods in accordance with the current Good Manufacturing Practices (cGMP) and Company SOPs.
• Communicate to internal clients (e.g. Professional Services and Sample Accountability) via telephone and email.
• Perform reconciliations.
• Enter transactions into current WMS application (Manhattan Scale) and Order Management System.
• Maintains a safe and clean work environment at all times in accordance with Company SOPs and reports unsafe and sanitation issues immediately to management.
• Operate equipment and systems as intended by the manufacturer.
• Maintain appropriate productivity levels to meet Service Level Agreements (SLAs).
• Comply with all applicable government regulations (e.g., OSHA), best practices, Company SOPs and cGMP.
• Participate in Instructor-led user trainings to include but not limited to: hands-on job training, Warehouse Management System navigation, and Company SOPs.
• Record billable hours/time utilizing the appropriate system of record.
• Assist other areas of the business (e.g., receiving, picking, packing, DEA, shipping, kitting, freezer/refrigeration), as directed by management.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• One (1) year of experience in a warehouse environment or equivalent amount of training / education

PREFERRED EDUCATION AND EXPERIENCE:

• Forklift operation
• Use of RF equipment

KNOWLEDGE, SKILLS & ABILITIES:

• Strong verbal and written communication skills
• Strong interpersonal skills
• Basic mathematical aptitude (counting, adding, subtracting, multiplying, etc.)
• Ability to navigate computer systems
• Ability to use Outlook / Excel (viewing and printing)
• Ability to follow established process flows

PHYSICAL REQUIREMENTS:

• Location of job activities 100% inside
• Noise and/or vibrations exposure
• Frequently reach (overhead), handle, and feel with hands and arms
• Stand and sit for prolonged periods of time
• Frequently stoop, kneel, and crouch
• Frequently lift, carry, and move up to 35 pounds
• Occasionally lift, carry and move up to 60 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.